Using Personas in the TCBOK
From Wikipedia.com: Personas are fictitious characters that are created to represent the different user types within a targeted demographic that might use a site or product. more
We have created personas that represent some of the people who might use TCBOK. Our community is diverse, but these personas represent a wide cross-section of different technical communication needs. For example, there is a persona who represents working technical writers wanting to keep skills current. That persona represents a number of people who visit the site.
Each story includes specific examples of how the person might use TCBOK. For example, the persona for working technical writers may use TCBOK to learn more about DITA.
Click a persona to find out about that persona and how they might use TCBOK. Follow their information search, with links to pages they would read.
Alicia Madison College Dean Learning about Technical Communication and Technical Communication Programs
Anu Patel: Academic Program Director Preparing for Institutional Program Review
Caroline Landry: Lead Writer in a Company Moving into International Markets
Carrie Watson: Academic Practitioner Designing a Curriculum
Consuela Roehl: Technical Communicator Whose Responsibilities are Being Outsourced
Eric Hernandez: High School Student Planning Technical Communication Career
James Ventura: IT Project Manager Wanting Effective Communication Practices for Team
Jimmy Chin: College Student Planning Technical Communication Career
Kate Watkins: Information Development Manager Creating a Technical Communication Department for the Company
Linda Etesh: IT Practitioner Wanting to Change to a Technical Writer Career
Maarten van Gelten: Translation Manager who Wants Less English Text
Marcia Houston: Practitioner Wanting to Do More Web and Usability Work
Margy Statler: Technical Communicator with Accessibility Needs
Randy Green: Technical Writer Wanting to Stay Current
Robert Haines: Engineering Supervisor Wanting Information About Mentoring and Technical Communication
Sudha Gupta: Human Resources Manager Needing to Hire Technical Communicators
Rick Sanchez: Technical Communication Student
Jennifer Bennett: Technical Communication Student
Stephen Bakke: Technical Communication Teacher
Ashley Konrad: Technical Communication Teacher
The Persona Matrix: Comparing Information Needs
A recent graduate level class of the Mercer University MSTCO program under the direction of Dr. Marjorie Davis created a matrix of the personas created by the TCBOK Committee and personas created by the class. In this matrix, the needs of the various users of TCBOK are identified using a card-sorting approach and result in links between the needs of the user and the information available on TCBOK.
Suggestions for More Personas
We have had some suggestions for more personas, and will be thinking about their needs as well:
From Lea Galanter: The Technical Editor. The technical editor role is quite a unique one and should not be lumped in with other roles. Please consider adding that persona.