Randy Green, Information Developer
Information Developer for TraxTronix
"I'm seeing a lot about DITA in the publications and conferences, and I'm afraid my current skills might be dating me."
Scenario of Use: Randy Green
The thought process of the scenario of use for Randy seems to be typical of someone new to the terminology and tools for the technique of structured writing or single-sourcing using such tools as DITA and XML. Randy could use several other areas within the STC BoK to find additional information about DITA and structured writing. An online forum or discussion board could be useful for Randy. He could post his questions or requests for additional information using an online forum.
Other types of related research or sub-topics related to Randy's search on the STC BoK could be the translation, globalization, and localization topics. With the possibility of his company expanding and requiring translation of existing documentation or products, Randy needs to be aware of the subsequent work that could result from the company expanding its reach.
In evaluating this scenario of use for Randy, it is notable that Randy is only able to access the area on the STC BoK for STC members because it requires a membership number for access. The use of the STC BoK by non-members of STC would have to stop at the Training and Downloads page when trying to access tool downloads and related training materials. While understanding the need to restrict downloads for tools and related training materials, restricting access to this information could result in frustrated users. It might be beneficial to the BoK to provide links to pages that would be free as well as the restricted pages. If it is possible to create pages for STC members and non-members, the accessibility to the information would push the BoK to the top of the list for research sites used by technical communicators or others.