Marcia Houston, Writer and Editor
Writer and Editor for Showman Financial Services
"How can I go from the skills I have to moving into the web and usability testing here at my company?"
Marcia enjoyed studying English literature in college, but she really grooved on helping other students in the college's Writing Center. That's where she realized that she had really good skills at clear writing and editing. After college, she worked for a few years as an editorial assistant in a publishing house. Then she got married, had kids, and moved away from the city.
She didn't want to commute and she wanted to spend a lot of time with the children when they were young, so she started to free lance as a technical writer and editor for small companies. She found out about STC and became active locally and in the Consultants and Independent Contractors virtual community.
When her youngest child started school full time, Marcia decided she wanted the greater security of a company job and thought she would learn more in a technical writing team. The job at Showman has been fine. The technical communication team serves internal clients-writing and editing manuals, reports, and policies.
After 10 years at Showman, Marcia is ready for a new challenge. The web team is growing. Marcia knows that she already has a lot of skills that would help Showman's Internet site, and she thinks working on the web team would be more exciting than her current job.
She wants to still think of herself as a technical communicator and to have the Showman web team appreciate how much the web is about communication and what technical communicators can offer the web team. But she realizes that she needs to add knowledge about information architecture and usability to her writing and editing skills.
Scenario of Use: Marcia Houston