James Ventura, IT Project Manager
IT Project Manager, James Madison Investments
"It is impossible to overcommunicate on a project or initiative."
James Ventura has been with James Madison Investments for 9 years. He hired in as part of their futures associate program straight out of college.
After rotating through various departments, he found a passion in solving business-technology problems for internal customers. To this end, James accepted a project administrator position with the project management office. He learned quickly and, within a year was promoted to business analyst. Two years later, he was promoted to project manager. Besides the opportunity to design and implement technical solutions for customer problems, James loves that his job entails such a wide variety of tasks.
James also recognizes the value provided in active participation in professional organizations. He joined PMI and has earned the Project Management Professional (PMP) certification. He is also a member of IEEE and IIBA, which he joined when first promoted to business analyst.
At work, James has been given his biggest challenge yet: Implement a new transaction processing system that will move his company from traditional green-screen transaction processing to an interactive Web-based system. He has assembled his largest project team to date, including the following:
Scenario of Use: James Ventura
James considers technical communication as part of his skill set, although he has never considered himself as a technical communicator per se. However, through networking at professional association meetings and conferences, James has become aware of STC as a professional organization that focuses primarily on the tools, techniques, trends, and technologies related to technical communication.
James is aware of the concept of content reuse via a content management system, but does not have direct experience. James is also aware that, for him to ensure consistent documentation standards, some sort of standards need to be selected and enforced over and above the glossary to which he subscribes (and insists all others on his project teams do as well.). The magnitude of this project in terms of length, visibility and number of resources assigned demand it!
Through one of his PMI colleagues who is also a member of STC, James learned about TCBOK. He researched it to find information he needed in the following areas:
James could benefit from a way of comparing real-world implementations of content management systems. He has probably attended business conferences where content-management vendors describe their proprietary solutions, but needs a way of seeing whether the sales literature bears any resemblance to reality in solving the needs of his company. Although he can use TCKP to find case studies of content reuse strategies, as a business analyst, he needs tools to help him calculate the relevance and relative efficacy of different solutions to his particular business challenges. Because he is proficient in a variety of business tools, he will approach solutions to his problems by seeking tools. He needs a way to compare available tools and see them in action. The TCKP needs to provide a mechanism that allows him to do that.