Consuela Roehl, Senior Technical Writer
Senior Technical Writer, Meingold International
“I have to find a way to keep my job, provide more value to the company, and still do what I love doing.”
Consuela Roehl has been a technical communication practitioner for more than 20 years with the same software development company in Western Europe. If asked to say in English what her job is, she says, “Technical writer.”
Over the years and especially after content development software tools were provided to her, her job responsibilities expanded from providing end-user documentation of one type (paper output) and for one product line to multiple types (paper and Help files) for multiple product lines.
However, since the turn of the century, the IT business atmosphere has changed significantly in response to global marketplaces and labor competition fostered by the expansion of the European Union and outsourcing made viable by the Internet.
Consuela knows that ultimately, if the end-user deliverables suffer in terms of quality, eventually the corresponding products will suffer as well, in terms of consumer confidence and respect. She also knows that her opportunities to maintain the level of income she had enjoyed are at risk; in fact, her job itself could be a candidate for elimination as a cost-cutting measure.
Scenario of Use: Consuela Roehl