Caroline Landry, Senior Technical Writer
Senior Technical Writer for ABC Company
"How can I get management to understand what we're up against? We're overworked and no one seems to care. And now they expect me to handle translations!"
Caroline got into technical writing as a way to use her exceptional writing skills. She likes the writing and has evolved into the natural leader of the small writing group. ABC Company is expanding beyond its U.S. base into Europe and possibly Japan. She knows from reading Intercom and the STC journal that they may want to think about how to write for translation. The group has been working really long hours to get out the last releases.
Caroline is also wondering whether they could or should try to talk management into investing into a content management system, because trying to use the conditional text in FrameMaker is getting hard to manage, and she’s heard that with translations a content management system may be even more important. She wants to know how to go about convincing her boss and the rest of the development organization to invest in one.
Scenario of Use: Caroline Landry
The managers of ABC Co. might be more receptive to Caroline’s efforts if they had some direct contact from STC through promotional outreach. Caroline might benefit from a feature that allows her to describe her company’s TC needs and provide contacts of management heads within ABC, to which STC could send promotional literature of e-mails that would help lend credibility to Caroline’s efforts to vet new technologies to help fulfill the new multinational business areas ABC is entering. Such a feature could handle the ethical issues by providing a way for Caroline to get permission from management to provide information about her company (e.g., a flyer or online form describing TCKP to corporate management types and inviting them to participate in advancing knowledge in the field by describing their TC needs).
Caroline wants to know what skills and qualifications are necessary to transition her role to the next level. Being a TC who is used to researching problems and a member of STC, she checks the STC web site. She knows that STC.com has a job database, so assumes the website has an area for job seekers—specifically, an area on career advancement. Caroline starts by reading about the skills considered desirable in a manager in today’s market. She looks up sample job descriptions for management-level positions in Technical Publications. She conducts a search on articles related to career advancement, TC management, and proving your value to your employer. She identifies any degrees or certifications that would make her a more attractive candidate and looks up potential online programs or schools in her area that offer these certs/degrees. She then checks out salary range by geographcal region to know what starting point to negotiate.