Managing Technical Communication Groups

We have grouped our resources on managing technical communication in three areas: managing people, managing projects, and managing business.

For an overview of this topic, consider:

• Dicks, R. S. (2003) Management Principles and Practices for Technical Communicators

People management

People management involves choosing staff to work on projects and coaching them to their highest levels of performance.

• Managing people

Project management

Project management involves estimating schedules and budgets, assuring quality, and preparing for the unexpected

• Managing projects

Business management

Business management is about the challenges of strategic planning, preparing business cases, marketing a technical communication projects, and developing business processes to ensure the smooth flow of work within a technical communication staff.

• Managing the business

Metrics

The purpose of gathering metrics is to understand the quality level of user documentation, to be able to improve that quality, and to be able to quantify that improvement.

• Metrics